Return Policy
Please read this policy before requesting a return — it applies to every product purchased from Anchor Technologies.
1. Unwanted Items
You may return a product within 7 days of delivery if it's unused, undamaged, and in its original packaging with all accessories included.
2. Defective Items
If a brand-new product arrives with a manufacturing defect, report it within 7 days of delivery for a free replacement or refund.
3. Sealed Products
Products sold with a factory seal (e.g. software, consumables) can't be returned once the seal is broken unless they're defective — in that case, the manufacturer's warranty applies. See our warranty claim guide.
4. Wrong Item Delivered
If we deliver the wrong product, we'll arrange a free collection and send the correct item at no extra cost, wherever you are in Kenya.
5. How to Start a Return
Contact our support team with your order number and reason for return — we'll confirm eligibility and the next steps.
Contact Support
Questions about a specific order? Reach us at info@anchortechshop.co.ke or +254 721 863639.