Privacy Policy

Information We Collect

When you place an order, create an account, or contact our support team, we collect:

• Your full name and contact details (email address and phone number)
• Delivery address and, for M-Pesa payments, the transaction reference
• Order history and any messages you send our support team

We collect this information solely to fulfil your order and provide you with a personalised service — we never ask for full card numbers or M-Pesa PINs.

How We Use Your Information

• To process, deliver, and provide updates on your order
• To respond to support tickets and warranty claims
• To recommend products or send offers, but only if you've opted in

We will never sell or rent your personal information to third parties, and we only share it with delivery partners and payment processors to the extent needed to complete your order.

Data Security

We take reasonable technical and organisational steps to keep your information secure, and access is restricted to staff who need it to do their jobs.

Your Rights

You can ask us to show you the information we hold about you, correct it, delete it, or unsubscribe you from marketing messages at any time — just reach out using the details below.