Claiming Warranty
Every product from Anchor Technologies ships with a minimum 1-year official manufacturer warranty, unless a different term is stated on the product page.
How to Claim
- 1
Contact our support team by phone, WhatsApp, or support ticket, describing the fault and your order number.
- 2
Our team will try to resolve the issue remotely first, where that's possible.
- 3
If it can't be resolved remotely, bring the unit to our office at Revlon Plaza, Biashara Street, Mezzanine Floor, Nairobi. If you're outside Nairobi, our team will arrange a courier pickup with you.
- 4
Our technicians will diagnose the fault and repair or replace the unit under warranty terms.
What You'll Need
- Your order number or original receipt
- The product's warranty card or seal, where applicable
What's Not Covered
Warranty doesn't cover physical damage, liquid damage, unauthorised repairs, or faults caused by an electrical surge. Units outside these terms can still be assessed and repaired at a quoted cost.
Ready to start a claim? Contact Support.